Our Commitment to Safe Play
8www is built for entertainment. Cricket betting, slots, live casino — these are games of chance, and they carry real financial risk. We take that seriously. Every account on this platform comes with built-in tools that let you stay in control of how much time and money you spend.
We do not want players chasing losses or gambling with money they cannot afford to lose. If you feel gambling is causing problems for you or someone close to you, please use the tools on this page or contact our 24/7 live chat. There is no judgment here, only practical help.
Signs of Problem Gambling
Most players gamble without issues. But gambling can become harmful when it starts affecting your finances, relationships, or mental health. Watch for these warning signs:
- Spending more than you planned, or more than you can afford
- Borrowing money or selling belongings to fund gambling
- Lying to family or friends about how much you gamble
- Gambling to escape stress, anxiety, or personal problems
- Chasing losses — betting more to win back what you lost
- Neglecting work, studies, or family responsibilities
- Feeling restless or irritable when you try to cut back
- Thinking about gambling for most of the day
If you recognise two or more of these in yourself, it is worth taking a break and reading the support options below.
Quick Self-Assessment
Answer honestly. These questions are for your benefit only — your answers are not stored or sent to anyone.
- Have you ever gambled more than you intended in one session?
- Have you hidden gambling activity from your family?
- Did you return to gambling to win back money you had lost?
- Have you felt guilt or shame after gambling?
- Has gambling caused financial stress in the past three months?
- Have you missed work, prayers, or family time because of gambling?
If you answered yes to two or more questions: consider setting a deposit limit or taking a cooling-off period today. If you answered yes to four or more, we strongly recommend self-exclusion and speaking with an external support service.
Controls You Can Set in Your Account
Your account dashboard includes several protective tools. You can activate any of these at any time, and tightening limits takes effect immediately. Relaxing limits takes a 24-hour cooling period before the change applies — this is deliberate.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, further deposits are blocked until the period resets.
Session Time Limit
Set a timer for how long you can play in a single session. When the time is up, you are automatically logged out.
Loss Limit
Cap your net losses over a day, week, or month. Gambling stops automatically once you reach the limit you set.
Reality Check
Receive an on-screen reminder at set intervals (every 30, 60, or 90 minutes) showing how long you have been playing and your session balance.
How to access these controls: Log in, go to Account Settings → Responsible Gaming, and choose the tool you want. Changes to deposit and loss limits take effect within seconds. If you cannot find the section, contact 24/7 live chat and an agent will walk you through it.
8www Self-Exclusion: How It Works
Self-exclusion lets you block your account for a fixed period or permanently. During exclusion, you cannot log in, deposit, or place bets. Any pending bets placed before exclusion will be settled normally; winnings from those bets will be returned to your account balance and can be withdrawn after the exclusion period ends.
Exclusion Periods Available
| Period | Account Access | Can It Be Reversed Early? |
|---|---|---|
| 30 days | Fully blocked | No — must wait the full 30 days |
| 90 days | Fully blocked | No |
| 180 days | Fully blocked | No |
| Permanent | Account closed | No — this is irreversible |
When a self-exclusion ends, your account does not reopen automatically. You must contact live chat and confirm you want to resume. There is a 24-hour waiting period before access is restored, giving you time to reconsider.
Permanent exclusion is final. If you choose this option, your account cannot be reopened. Any balance remaining will be paid out to your verified withdrawal method within six working days.
Cooling-Off Periods
A cooling-off period is lighter than self-exclusion. It pauses your account for 24 hours, 48 hours, or 7 days. You can request one any time — no reason needed. During the period you cannot place bets or deposit, but you can log in to check your balance and withdraw funds.
Cooling-off is useful when you feel the urge to chase a loss but are not ready for a longer exclusion. It puts a pause between the impulse and the action.
How to Request a Limit or Exclusion
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1
Log in to your account
Go to Account Settings → Responsible Gaming in the top-right menu.
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2
Choose the tool you need
Select Deposit Limit, Loss Limit, Session Timer, Cooling-Off, or Self-Exclusion from the list.
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3
Enter your chosen value or period
For limits, type the amount in ৳. For exclusions, choose the duration from the dropdown.
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4
Confirm via SMS or email
You will receive a one-time code to verify the change. The limit applies as soon as you confirm.
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5
Contact live chat if you need help
Our 24/7 support team can apply any limit or exclusion on your behalf within minutes. No documents required for cooling-off or deposit limits; self-exclusion requests are processed immediately.
Keeping Minors Away from Gambling
8www is strictly for players aged 18 and over. We verify age during registration and again before the first withdrawal. No account can receive a payout without passing this check.
If you share a device with younger family members, we recommend using parental control software to block gambling sites. Tools like Net Nanny or your mobile carrier's family controls can restrict access to gambling URLs at the network level.
- Never share your login details or password with anyone under 18.
- Log out completely when you leave a shared device.
- Keep your bKash or Nagad wallet separate from family shared accounts.
- If you suspect a minor has accessed a gambling account, contact our live chat immediately so we can investigate and lock the account.
External Support Organisations
If you feel you need to speak with someone independent of 8www, the organisations below can help. They are confidential and free.
| Organisation | What They Offer | Contact |
|---|---|---|
| Gamblers Anonymous | Peer support groups and 12-step programme | gamblers-anonymous.org.uk (international) |
| GamCare | Helpline, online chat, counselling | gamcare.org.uk · +44 808 8020 133 |
| BeGambleAware | Information, self-help tools, treatment referral | begambleaware.org |
| National Mental Health Helpline (BD) | Counselling for stress, anxiety, addiction | Kaan Pete Roi: 01779-554391 |
None of these services will share your details with 8www. They operate independently and all conversations are private.
Common Questions About Responsible Gaming
Can I undo a self-exclusion if I change my mind?
No. Self-exclusion cannot be reversed early. The minimum period is 30 days. When the period ends, you must actively contact live chat to request reactivation, and there is a 24-hour waiting period before your account reopens. Permanent exclusion cannot be reversed under any circumstances.
Will my deposit limit apply immediately?
Yes. Setting or tightening a deposit limit takes effect the moment you confirm it. Increasing a limit or removing one takes 24 hours before the change applies — this cooling period is intentional, to give you time to reconsider.
What happens to my balance during self-exclusion?
Your balance is frozen during exclusion — you cannot deposit or wager. You can still request a withdrawal of your existing balance at any time during the exclusion period. Withdrawals follow the standard processing time of around 34 minutes to your bKash or Nagad wallet.
How do I prove my age if asked?
You will need one of the following: a National ID Card (NID), a valid passport, or a driving licence. Documents are reviewed within around 6 hours of submission. You only need to do this once, before your first withdrawal.
Can I set a limit on a specific game type, like slots only?
Currently, limits apply to your overall account rather than to individual game categories. If you want to avoid a specific game type, the most effective option is a cooling-off period combined with a deposit limit.
Is my responsible gaming request kept private?
Yes. Requests for limits, cooling-off, or self-exclusion are handled confidentially by our support team. We do not share this information with third parties. Your account history is kept according to our Privacy Policy.