8www FAQ

Any resident of Bangladesh who is 18 or older can register. You need a working mobile number and a bKash, Nagad, Rocket, or Upay account to make deposits. Each person may hold only one account; duplicate accounts may be closed without notice.

Registration takes under two minutes. You will need:

• Your full name (as it appears on your NID)
• A mobile number you can receive OTPs on
• A password you create during sign-up
• Your date of birth

You do not need to upload documents to register, but you will need to verify your identity before your first withdrawal. Accepted documents are: National ID Card (NID), Passport, or Driving Licence.

The team reviews submitted documents within 6 hours. You will receive a notification once your identity is confirmed. Submit clear photos with all four corners of the document visible to avoid delays.

Go to the login page and click "Forgot Password." Enter the mobile number linked to your account. You will receive a one-time code by SMS. Enter the code, then set a new password. The whole process takes about two minutes.

Accounts are locked after several consecutive failed login attempts as a security measure. Contact live chat support and a agent will verify your identity and unlock the account. Do not attempt to open a second account while your original account is locked.

You can deposit using bKash, Nagad, Rocket, Upay, or Bank Transfer. All five methods are available around the clock. Mobile wallet deposits (bKash, Nagad, Rocket, Upay) are the fastest — funds typically appear in your account within two minutes.

The minimum single deposit is ৳300. There is no maximum limit set by the platform, though your mobile wallet provider may have its own daily transaction caps.

Most deposits clear within two minutes, but network congestion on the wallet provider's side can occasionally cause short delays. Wait up to 15 minutes, then contact 24/7 live chat. Have your wallet transaction reference number ready — it speeds up the check significantly.

The minimum single withdrawal is ৳900. The standard daily limit is ৳90,000. VIP players on Gold and Platinum tiers have higher daily limits — Gold members can withdraw up to ৳260,000 per day, and Platinum members up to ৳430,000 per day.

Yes. You must submit one of the accepted documents (NID, Passport, or Driving Licence) before your first withdrawal is processed. This is a one-time step. Once your identity is confirmed, future withdrawals go through without additional document checks unless our compliance team flags something unusual.

No. For security reasons, withdrawals must go to the wallet account registered under your name and linked to your 8www profile. If you change your mobile number, contact support before requesting a withdrawal so the details can be updated.

Your first deposit is matched 100%, up to ৳22,500. For example, deposit ৳5,000 and your account is credited ৳5,000 in bonus funds. The combined balance (deposit + bonus) must be wagered 12 times before the bonus portion can be withdrawn. The bonus is valid for 7 days after it is credited.

Bets placed on casino slots, fishing games, and most table games count in full toward the 12× wagering requirement. Live sports bets may contribute at a reduced rate. Check the bonus terms page for the exact contribution percentages by game category. Voided or refunded bets do not count.

Yes. Active players receive a daily cashback of 0.8% on net losses, credited automatically each morning. There is also a reload bonus on subsequent deposits (13% match), and a referral bonus of ৳525 for each friend you bring to the platform. VIP members earn higher cashback rates as they move up through Bronze, Silver, Gold, and Platinum tiers.

The lobby currently has over 2,700 games across slots, fishing games, live dealer tables, and sports betting. Games come from providers including JILI, CQ9, Spribe, PG Soft, and Sexy Gaming. New titles are added regularly.

RTP stands for Return to Player — it is the percentage of total bets a game is designed to pay back over a large number of rounds. For example, a slot with 97% RTP returns ৳97 for every ৳100 wagered on average. Higher RTP means better long-term value. You can see the RTP for each game on its info screen before you start playing.

The app is not on the Google Play Store — download it directly from the site. Go to the App page, tap "Download APK," and open the file once it downloads. If your phone asks for permission to install from unknown sources, go to Settings → Security → allow installs from your browser. The app is 41 MB and requires Android 8.0 or later. Installation takes under a minute on a normal connection.

Not as a standalone app at this time. iPhone users can visit 8www.live in Safari and add the site to their Home Screen. The mobile site is fully optimised and loads quickly on all modern iOS devices.

Contact live chat support and ask to have daily deposit or loss limits applied to your account. Limits take effect within 24 hours of the request and can only be reduced (made stricter) immediately — any request to increase or remove a limit has a 7-day cooling-off period before it takes effect.

You can request a self-exclusion period of 30 days, 90 days, 180 days, or indefinite. During self-exclusion your account is suspended and you will not receive any promotional emails. To start the process, contact live chat or visit our Responsible Gaming page for guidance. If you are struggling, organisations like Gamblers Anonymous offer free support.